“Hi there, when I ordered my new upgrade SIM my current SIM was disconnected the following day leaving me without and mobile data and therefore unable to make mobile calls or use my phone for any communications outside of WI-FI for 1.5 days until the new SIM arrived. Not the experience you would expect or desire.”
Hello Graham
Thank you for your review
It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I’m sorry to hear the issue with your order and I do understand the disappointment this would cause.
Thank you for taking the time to speak to me today, I’m pleased this issue is now resolved.
Kind regards
Roshni | Mobiles.co.uk
Hello Jacob
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your SIM card and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
“I am always happy with your service. I purchased from you phone with contract before and this is my second sim only using your website and probably not last one ;)”
