“This is the second time i have needed to ask for a replacement in the last 5 years. I received a response the next day and was told it will be shipped right away. It was and for that I am wery grateful . Over the last 8 years [if I remember correctly ] this product with some med,s has stopped my realy bad dizzy spells. I use it 2 time a day - twenty minutes each time. I,m one very happy customer. If I miss a time my head reminds me with a start to being some what dizzy. I have to keep my head clear. THANK YOU”
“I suffer from allergies & chronic bronchitis. This steamer is THE BEST thing to help with that nasty couch & nasal drainage I ever invested in. With it being cordless, I am motivated to use it alot more often than those steamers you have to plug in. I can read or watch TV (or internet surf) while steaming. Super easy to fill with their waters & super easy to charge. I don't worry about alot of cleaning or having to sterile since it has the automatic feature. How easy is THAT?! The sound while steaming doesn't wake up my hubby in the bedroom either. Like I said, this is the BEST item I ever bought. I even take it to my doctor visits so I can show them because they really want me to steam as often as I can to help with my "ailments". And it REALLY helps, especially with my cough.”
“The last three mypurmist free replacements have been awful. Two did not work at all and the one I am using is not working like my other ones did. I can only get it to work for about 15 minutes and then it shuts down. Battery does not seem to hold a charge. I have to recharge every day now.
Never know if it going to put out steam or not. Very frustrating.”
Hi Linda,
Please check your email. We have sent you more information and clarification on how the battery functions. Feel free to contact us directly with any further questions as we are here to help! Thank you.
“One did not work at all, the second one I am struggling with. I needed to charge 4-6 hrs and runs for only about 15 minutes on a charge. I need to recharge every day. The second time I used it, it put out very little steam. It makes a strange noise off and on. We will see how long it lasts. Very disappointing.”
Thanks for taking the time to share your concerns with us. We are truly sorry your initial experience wasn't what you expected, but glad we were able to further assist with your new orders. We are always here to help to resolve your concerns. You may also contact Customer Support directly via email at care@mypurmist.com for an immediate response.
“My first mypurmist leaked. I contacted warranty folks and had a replacement unit shipped within a few days. Excellent service and response. Kimberley, the representative, was great.
As far as the mypurmist. I have very sensitive nasal membranes. The first time I used the unit I experienced discomfort from the heat. I now apply Ayr (to coat my nostrils) before using and it has made all the difference. The unit works great and I get great results.”
“It has been the biggest disappointment I have had in a long time. Both units that were sent to me to replace my units under Lifetime Warranty did not work. I now have a headache and head is full and congested. It has been two weeks since I asked for units to be sent out.”
Thanks for taking the time to share your concerns with us. We are truly sorry your experience wasn't what you expected. It appears your unit has been shipped out, but just received a new notification. We are always here to help and can get this resolved immediately. You may also contact Customer Support directly via email at care@mypurmist.com for an immediate response.
