“Having a great knife that also looks great is only great if it's sharp. Dropped my knife off in the New West showroom in Jackson and they mailed it back to my home address. What's not to love about that. Great job, New West. I'm a customer for life!”
“Blown away by the service. I broke the tip of a petty knife by dropping it - totally my fault. Paid $10 to ship it to you and you reprofiled and sharpened the knife, no questions asked. It was so easy. I had assumed I would have to, and was ready to, pay for the cost of repairs or even a replacement. I have recently been shopping for a new knife from you just because of how great the experience was.”
“As a wood and metal craftsman, I can appreciate having good quality and sharp tools.
I have recently taken up cooking and I am amazed at the quality of the New West knives I purchased in June of 2022. We recently sent them in for sharpening and the service was outstanding. My biggest concern in the entire process was having to revert to my old knives during the time they were gone!!
Many thanks to Sam and the entire KWKW team in Victor for the prompt and quality service”
