“This best is in perfect condition and is really warm .When I’m inside. I’m nice and cozy. Once I step outside and turn on the heater, it keeps me nice and warm while I’m hiking or riding horses.”
Hi Thomas, we’re sorry to hear that the vest didn’t fit as expected. For future purchases, please kindly recommend checking the size guide next to the size selection section to ensure the best fit. We’ll also share your feedback with our product development team as we continue working to improve future designs.
“This vest arrived with a patched hole on the front and several open holes in the pockets, and most importantly the heating element does not work. I have sent several emails to the company and am awaiting a reply.”
Hi Nicole, we’re truly sorry to hear about the issues with your vest — that’s definitely not the experience we want for you. Our customer service team will be reaching out to you shortly to assist with your case, and please rest assured that we’ll work as quickly as possible to resolve the problem and make things right. Thank you for your patience and understanding.
“The heated vest is very comfortable, I think it is a little pricey for the amount of heat and battery life it has but overall i love mine. I wish the front heated more and the battery lasted longer but it keeps me warm !”
“Had an issue with my original purchase. Emailed customer service and after a few correspondences they sent me a new vest. Customer service here is top tier”
“Wife loves the new vest overall. I purchased this because a friend has the same vest and really loves it. Friend's only complaint with it was the that battery sits right at her side and is a bit uncomfortable. Her feedback was that it would be a 10/10 if the battery was moved a little rearward or somewhere where it would be more comfortable. Anyway, fast-forward, I purchased the vest for my wife for Christmas. She has now worn it a few times and loves it overall, but without mentioning the anything, she has now mentioned the same exact thing. She loves it, but explained that the battery location is a bit uncomfortable and she wishes that it sat a little more to the rear maybe, rather than right at her side where she feels it. Perhaps a 2nd battery pocket could be added in order to give folks an option on where they prefer it? Just a thought. Otherwise, great vest and I am sure she will enjoy it overall for a long time!! Battery seems to last quite some time!! Another friend bought a different brand vest and the battery doesn't have the duration that this vest has. Overall a very good product.”
