“I was not expecting to have the vest replaced - thought it would be inspected and then a verdict delivered. The vest as replaced as soon as I sent the old one in, it arrived immediately and the correspondence was fantastic.”
“My wife was very sad when her vest stopped working. I contacted the company to ask if there was a fix for the problem. They looked up our purchase and chose to replace the vest for us. I'm not even sure if it was still in warranty.
The new vest works great and my wife is quite happy.
Thanks to the Ororo team for all your help. You all went above and beyond my expectations.”
“This best is in perfect condition and is really warm .When I’m inside. I’m nice and cozy. Once I step outside and turn on the heater, it keeps me nice and warm while I’m hiking or riding horses.”
Hi Thomas, we’re sorry to hear that the vest didn’t fit as expected. For future purchases, please kindly recommend checking the size guide next to the size selection section to ensure the best fit. We’ll also share your feedback with our product development team as we continue working to improve future designs.
“This vest arrived with a patched hole on the front and several open holes in the pockets, and most importantly the heating element does not work. I have sent several emails to the company and am awaiting a reply.”
Hi Nicole, we’re truly sorry to hear about the issues with your vest — that’s definitely not the experience we want for you. Our customer service team will be reaching out to you shortly to assist with your case, and please rest assured that we’ll work as quickly as possible to resolve the problem and make things right. Thank you for your patience and understanding.
“The heated vest is very comfortable, I think it is a little pricey for the amount of heat and battery life it has but overall i love mine. I wish the front heated more and the battery lasted longer but it keeps me warm !”
