“Had an issue with my original purchase. Emailed customer service and after a few correspondences they sent me a new vest. Customer service here is top tier”
“Wife loves the new vest overall. I purchased this because a friend has the same vest and really loves it. Friend's only complaint with it was the that battery sits right at her side and is a bit uncomfortable. Her feedback was that it would be a 10/10 if the battery was moved a little rearward or somewhere where it would be more comfortable. Anyway, fast-forward, I purchased the vest for my wife for Christmas. She has now worn it a few times and loves it overall, but without mentioning the anything, she has now mentioned the same exact thing. She loves it, but explained that the battery location is a bit uncomfortable and she wishes that it sat a little more to the rear maybe, rather than right at her side where she feels it. Perhaps a 2nd battery pocket could be added in order to give folks an option on where they prefer it? Just a thought. Otherwise, great vest and I am sure she will enjoy it overall for a long time!! Battery seems to last quite some time!! Another friend bought a different brand vest and the battery doesn't have the duration that this vest has. Overall a very good product.”
“Quality material. Item brand new. Heating element works great. Haven't had item for long, so can't review on how it will hold up over time or if heating element will fail. So far, very happy with purchase. Would purchase open box again.”
“Exactly what I wanted. Fits perfect, is snug but that is how you feel the warmth of the vest. Bought to also wear under other jackets and will work out great for my Alaskan trip!”
“Unfortunately my vest is not working since it's not warming up. When I try to return it I receive a message that says I was not eligible for returning items. What a shame since I was really excited about this vest.”
Hi, Natalia. Thank you for your review. Please note that, according to our policy, Open-Box items are not eligible for return or exchange. However, please rest assured that our products come with warranty service. If you need any further assistance, please feel free to reach out to us at support@ororowear.com. We would be more than happy to help.
