“Received a heated vest as a gift without a charger. Called Ororo customer service who recommended the correct charger which I ordered and received quickly.”
“The battery and charger I have now are top notch. However, at first I got a malfunctioning battery, with only a cord, and no charger. Then, after much documentation trouble, I received a new, working battery, but it was sent without cable AND charger. Finally, I received the correct charger and cable, but without any acknowledgment from the customer service team that someone had made a mistake and that they were sorry for my troubles. So: product good. Service soso.”
“I don’t know I haven’t received it yet. I ordered on
1/16/25 and I’m still waiting for it. I’ve written to your people twice and haven’t heard back nor received anything.”
Hi Terri, thank you for your review. One of our customer service specialists will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.
