Hi there, thank you for sharing your feedback. We’re sorry to hear the fit didn’t meet your expectations. As noted on the product page, open-box items are final sale and not eligible for returns or exchanges. We appreciate you taking the time to let us know.
Hi Desiree, thank you for your feedback. We’re sorry that the charging time did not meet your expectations and we will be sure to pass along your comments to our product team. Thank you for your support and understanding!
Hi Lisa, thank you for sharing your feedback with us. We understand that heating performance can feel different depending on personal expectations and usage, and we appreciate you taking the time to let us know about your experience. Your comments have been shared with our product team for reference. Thanks for your support.
Hi Pamela, thank you for sharing your feedback. We understand how important battery life is for activities like skiing, and we appreciate you taking the time to let us know. Your comments have been shared with our team. Thanks for your patience.
“When the open box battery came the battery was worth the price but the charging cable wasn’t in the box. Luckily, I already had a charger cable so it didn’t affect me.”
Hi Sherra, we’re sorry to hear that the charging cable wasn’t included in your package. We appreciate you letting us know, and we’re glad to hear you already have a cable available. If you need any additional help, don’t hesitate to contact us — we’re here to assist.
