“When the open box battery came the battery was worth the price but the charging cable wasn’t in the box. Luckily, I already had a charger cable so it didn’t affect me.”
Hi Sherra, we’re sorry to hear that the charging cable wasn’t included in your package. We appreciate you letting us know, and we’re glad to hear you already have a cable available. If you need any additional help, don’t hesitate to contact us — we’re here to assist.
Hi there, thank you for your feedback. Battery life may vary depending on usage, environmental conditions, and the style of the product. If you need further assistance, please feel free to submit our troubleshooting form here: https://www.ororowear.com/pages/troubleshooting, and our team will be happy to help. We’ve also shared your comments with our product team.
“I ordered a size large vest even though according to the measurements I would be a medium. It was so tight I cannot pull it close enough to zipper and since I ordered and open box I cannot exchange. This was not posted clearly when I bought it. So buyer beware of sizing if you buying an “ open box” because now I’m stuck with a $100 vest I can’t use.”
Hi Laura, thanks for your feedback. We’re sorry to hear that the vest didn’t meet your expectations. Open-Box items are noted on the product page as not eligible for returns or exchanges according to our policy. We appreciate you sharing your experience, and we’ve passed your feedback along to our team as we continue working to improve the shopping experience.
