“The 5 k battery takes at least 8 hours to charge, you can't just plug it in for an hour and go. This battery life only lasts 2 hours and then it dies. Not sure if its due to it being an "open box".”
Hi Kristin, we’re sorry to hear that the battery performance hasn’t met your expectations. All of our open-box items are carefully inspected and come with a 6-month limited warranty. Please rest assured, our customer support team will reach out to you directly to assist with troubleshooting and take a closer look. We appreciate your patience, and we’re here to help in any way we can.
