“The battery is smaller and lighter weight than some. I have seen on other heated products and once I got out the package, I charged it right away. It did not take long to charge.”
Hi Thomas, we’re sorry to hear that the vest didn’t fit as expected. For future purchases, please kindly recommend checking the size guide next to the size selection section to ensure the best fit. We’ll also share your feedback with our product development team as we continue working to improve future designs.
“Battery would not even charge. I was sent a battery that wasn’t just an open package, it looked used and would not charge or power on at all. Not able to return or exchange so I just gave them $50 for a dead battery. I am not happy at all.”
Hi Shalii, I’m truly sorry for the disappointing experience with your battery. That’s definitely not the quality we aim to deliver. Our customer service team will be reaching out to you soon to troubleshoot the issue and make sure everything right. Thank you for your patience and understanding.
“Not sure how the battery works because the vest was way smaller than expected and can't be returned since it is an open box even though we tired it on the day it arrived and tried to return. My family will not be purchasing any else ever again from this company.”
Hi Floyd, we’re truly sorry the vest didn’t fit as expected and understand how frustrating that must be. Please note that open-box items are final sale, as clearly stated on the product page, which is why returns or exchanges aren’t available. We sincerely appreciate you giving ororo a try and will make sure your feedback is shared with our team to keep improving the experience.
“This battery was so expensive and I have 3 qualms with it given the cost and hype:
1. It took 8 HOURS to charge to full battery.
2. It doesn't even come with the correct charger plug-even though you are paying $60 for it!!
3. It does not last all day at all. On the warmest setting and FULLY charged, it only lasted 5 hours which is nowhere near long enough as a nurse in the cath lab/OR!
Please do not waste your hard-earned money on these items from Ororo; they do not live up to the hype and, I am so disappointed.”
Hi Rachel, thank you for sharing your user experience. We’re sorry to hear that the battery didn’t meet your expectations. To clarify, the battery can be charged with a 5V3A adapter, which reduces the charging time to about 4 hours. If you need extended runtime, we also recommend switching to the medium setting or using a spare battery so you can enjoy longer warmth.
We’d love to assist you further. Please reach out to us at support@ororowear.com or call 1 (702) 751-7639 (12pm–6pm EST, Mon–Fri).
