“The battery is smaller and lighter weight than some. I have seen on other heated products and once I got out the package, I charged it right away. It did not take long to charge.”
Hi Thomas, we’re sorry to hear that the vest didn’t fit as expected. For future purchases, please kindly recommend checking the size guide next to the size selection section to ensure the best fit. We’ll also share your feedback with our product development team as we continue working to improve future designs.
“Battery would not even charge. I was sent a battery that wasn’t just an open package, it looked used and would not charge or power on at all. Not able to return or exchange so I just gave them $50 for a dead battery. I am not happy at all.”
Hi Shalii, I’m truly sorry for the disappointing experience with your battery. That’s definitely not the quality we aim to deliver. Our customer service team will be reaching out to you soon to troubleshoot the issue and make sure everything right. Thank you for your patience and understanding.
“Not sure how the battery works because the vest was way smaller than expected and can't be returned since it is an open box even though we tired it on the day it arrived and tried to return. My family will not be purchasing any else ever again from this company.”
Hi Floyd, we’re truly sorry the vest didn’t fit as expected and understand how frustrating that must be. Please note that open-box items are final sale, as clearly stated on the product page, which is why returns or exchanges aren’t available. We sincerely appreciate you giving ororo a try and will make sure your feedback is shared with our team to keep improving the experience.
