Hi Linda, thank you for sharing your experience with us. We understand how frustrating this must be, especially after finally receiving the battery. Battery performance can vary depending on usage and charging conditions. If you’re experiencing charging issues, we recommend reaching out to our customer service team or submitting a troubleshooting request at https://www.ororowear.com/pages/troubleshooting, so we can assist you further. We appreciate you taking the time to share your feedback. Thanks for your patience.
“This battery is great! Size is easy to handle and put on the charger as well as plug in to my vest. Lasts several hours and helps to warm when chilly weather sets in. I would recommend the vest and the battery as I have purchased 2 batteries to use back to back if needed!”
Hi Debra, thanks so much for sharing your experience! We’re thrilled the lightweight battery and charger setup work well for you, and that it helps keep you warm during chilly weather. Great to hear you’d recommend the vest and battery.
“Great vest, great battery. Usually keep on med heat. Only thing I would have liked different is have the battery flatter, like size of smart phone,& have in upper/breast pocket, not the bottom. Sometimes it's in the way. Otherwise great product!”
Hi James, thanks for the great feedback! We’re happy you’re enjoying the vest, and we appreciate your suggestion about a slimmer battery and different pocket placement. We’ll share this with our product team for future improvement. Thank you again for your support. Stay toasty!
