Hi there, thank you for your feedback. We’re sorry to hear the battery life didn’t last as long as you expected. Runtime can vary depending on the heat setting, environment, and usage conditions. We also understand that the weight may feel heavier than anticipated. We appreciate you sharing your experience, and your comments have been shared with our team. Thanks for choosing ororo.
“I love my heated vest. I am learning how it works so its good to read all the information before you start using it. It takes 4 hours to heat it up. I am going to purchase a back up battery so I won't be caught off guard if I am not paying attention to the time I have it on.”
“This was part of my original purchase with a vest that was advertised as a “new item” and intended to come with the vest. The vest arrived as an “open box” item with the battery and cable missing. Also now Ororo does not include the wall adapter for the cable. Not only are they selling used items as new but the quality of this vest feels cheaper than the ones I bought in years past. I’ll stop recommending this company to family and friends based on this last experience.”
Hi there, thank you for sharing your concerns with us. We’re sorry to hear about this experience and understand how disappointing it must feel. Please rest assured that we are actively following up on this matter. We truly appreciate you bringing this to our attention and thank you for your patience while we work toward a resolution.
