Hi there, we’re sorry to hear you're having trouble with the second battery. Our customer service team is already following up to assist you with resolving this issue. Thanks for your patience and for choosing ororo.
“My son in law loves his vest but the battery did not last the whole day. So, I ordered him another. Now he can stay warm the whole day. Its a beautiful thing!”
Hi there, thank you for your feedback. We’re sorry to hear the battery life didn’t last as long as you expected. Runtime can vary depending on the heat setting, environment, and usage conditions. We also understand that the weight may feel heavier than anticipated. We appreciate you sharing your experience, and your comments have been shared with our team. Thanks for choosing ororo.
“I love my heated vest. I am learning how it works so its good to read all the information before you start using it. It takes 4 hours to heat it up. I am going to purchase a back up battery so I won't be caught off guard if I am not paying attention to the time I have it on.”
