“I bought a vest for a gift this past holiday season and it was missing a battery that was supposed to be part of the package. I emailed Customer Service about the issue and, after verifying the purchase, sent the missing battery. No grief. Just good service.
I bought this gift because of how much I enjoy the one that I own. It's going on I guess 3 years and still going strong.
Shout out to Canny for handling to request!”
“Bought this as a replacement for the battery that came with the vest. It's only about a year old and that battery won't charge. The replacement I just got only charges to 1 orange light and dies within 5-10 minutes. I need a new battery to replace this Sent immediately.”
Hi Marisa, thanks for letting us know. We understand how frustrating this situation must be. Our customer service team is currently assisting you. Thank you for your patience.
“Got one of your zip jackets for Christmas and Love it! When ever I’m cold I have it on! Best cold weather item ever! Got the second battery to be warm and toasty always!!! Keep up the great product!!!! Cold in NH”
“I love the vest, but the issue is the batteries don’t last more than two hours and I would like to have a battery that lasts at least five hours that doesn’t have to be recharged”
Hi Sheila, thanks for sharing your feedback. Battery runtime can vary depending on environmental conditions, heating settings, and usage. If you have any questions or would like further assistance, our customer service team is happy to help. Thanks for your support.
