“This was part of my original purchase with a vest that was advertised as a “new item” and intended to come with the vest. The vest arrived as an “open box” item with the battery and cable missing. Also now Ororo does not include the wall adapter for the cable. Not only are they selling used items as new but the quality of this vest feels cheaper than the ones I bought in years past. I’ll stop recommending this company to family and friends based on this last experience.”
Hi there, thank you for sharing your concerns with us. We’re sorry to hear about this experience and understand how disappointing it must feel. Please rest assured that we are actively following up on this matter. We truly appreciate you bringing this to our attention and thank you for your patience while we work toward a resolution.
Hi there, thank you for your review! We’re glad to hear the battery and charger are working well and that the runtime meets your needs depending on the heat level. Thanks again for choosing ororo.
