“I received my new cooling jacket and the battery was not taking a full charge. I have 3 of your heated vests and have experienced black top of line with dual buttons , a light grey lightweight vest and a dark beige vest and I have battery problems with each of them. I love your vest but the batteries seem to be an issue here. I recently ordered your pillow cases 18x18 grey and 18x18 brown . Both have had a battery problem as well . I am currently waiting on a replacement battery for the pillow cases.”
Hi Steven! Thank you for taking the time to share your experience with us. Your feedback is very important, and we’ll be sure to share it with our product team for future improvements. We truly appreciate your patience and continued support!
“After the 2nd charge, the unit does not charge! I love your products, I have purchased two coats and multiple battery packs in the past with no issues!”
Hi Bob, thank you for your review. Upon checking, you have already resolved this situation. Please feel free to contact us if you need any other assistance. We are always here to help :)
Hi William, thank you for your review. Normally the PD 5K battery offers 8-10 hours heating for heating on low setting for most heated apparel. If you have any concerns about the battery, please don’t hesitate to reach out to us at support@ororowear.com. We’re here to help! :)
“Having a 2nd battery is a life saver, one that charges twice as fast as the original is the chefs kiss.
Honestly should come with this battery from the start.
But always warm now”
Hi James, thank you for your review. It is noticed that one of our customer service specialists is helping you with this. Please don't worry, we will try our best to help you resolve this situation.
