“The battery would not fully charge. I need to contact Ororo and let them know. There are 4 bars that charge. Only 3 would charge. I had purchased another jacket, using the same batter and all 4 bars on that battery charges. The batteries are good. I think I just got a bad one.”
Hi Connie, I’m so sorry to hear about the charging issue — that’s understandably frustrating. Our customer service team is already helping you troubleshoot this. Please rest assured we’ll make sure the issue gets resolved for you as quickly as possible. Thank you for your patience and for giving us the chance to make this right.
“This battery worked fine until I tried to plug in the recharge cord. The Ororo recharge cord does not go all the way in, so there's no connection. I have an Anker cord that does fit, and recharged the battery fully. However, the Ororo instruction say to only use an Ororo recharge cord, so I don't know if the battery will die sooner.”
Hi Linda, we’re sorry to hear about the issue with your charging cord — we understand how frustrating that can be. Our customer service team will reach out to you shortly to help troubleshoot the problem and make sure your battery and charging setup work safely and correctly.
“The battery charge lasts longer than I anticipated however it is much heavier than I thought it would be. I was thinking the battery wouldn't be noticeable in the vest but it is quite heavy on the left side.”
Hi Katie, thank you for sharing your thoughts. We’re sorry to hear that the weight didn’t quite meet your expectations. We truly appreciate your feedback and will be sure to share it with our product development team as we continue improving our designs.
