Hi Jennifer, thank you for sharing your feedback. Battery runtime can vary depending on the heat setting, environment, and usage conditions. If you have any questions or would like us to help check this further, please feel free to contact our customer service team at support@ororowear.com for assistance. Thanks for your understanding.
“This item does not work. Neither battery provided for vest works. The instructions are not clear and batteries are different than instruction manual. Battery with vest and auxiliary battery are even different. Neither work.”
Hi Heidi, thank you for sharing your feedback. We understand how frustrating this can be. Our customer service team will proactively follow up with you to review the batteries and instructions and assist further. Thanks for your patience.
Hi Beatrice, thank you for sharing your feedback. We understand how disappointing this can be, and we’re sorry it didn’t meet your expectations. For the PD 5K battery, we recommend using a 20W+ wall charger for the best charging performance. If you’d like, we recommend reaching out to our customer service team so we can help confirm whether your current charger is compatible. You can also check out our 33W charger here: https://www.ororowear.com/products/33w-battery-charger-dual-ports
Thanks for your patience.
Hi Kristi, thank you for reaching out. We understand how frustrating this can be, and we’re sorry for the experience. Our customer service team is currently following up on this. Thanks for your patience.
Hi there, thank you for your review! Once you’ve had a chance to use the product, we’d love to hear about your experience. Thanks again for choosing ororo.
