“This battery worked fine until I tried to plug in the recharge cord. The Ororo recharge cord does not go all the way in, so there's no connection. I have an Anker cord that does fit, and recharged the battery fully. However, the Ororo instruction say to only use an Ororo recharge cord, so I don't know if the battery will die sooner.”
Hi Linda, we’re sorry to hear about the issue with your charging cord — we understand how frustrating that can be. Our customer service team will reach out to you shortly to help troubleshoot the problem and make sure your battery and charging setup work safely and correctly.
“The battery charge lasts longer than I anticipated however it is much heavier than I thought it would be. I was thinking the battery wouldn't be noticeable in the vest but it is quite heavy on the left side.”
Hi Katie, thank you for sharing your thoughts. We’re sorry to hear that the weight didn’t quite meet your expectations. We truly appreciate your feedback and will be sure to share it with our product development team as we continue improving our designs.
“I received my new cooling jacket and the battery was not taking a full charge. I have 3 of your heated vests and have experienced black top of line with dual buttons , a light grey lightweight vest and a dark beige vest and I have battery problems with each of them. I love your vest but the batteries seem to be an issue here. I recently ordered your pillow cases 18x18 grey and 18x18 brown . Both have had a battery problem as well . I am currently waiting on a replacement battery for the pillow cases.”
Hi Steven! Thank you for taking the time to share your experience with us. Your feedback is very important, and we’ll be sure to share it with our product team for future improvements. We truly appreciate your patience and continued support!
“After the 2nd charge, the unit does not charge! I love your products, I have purchased two coats and multiple battery packs in the past with no issues!”
Hi Bob, thank you for your review. Upon checking, you have already resolved this situation. Please feel free to contact us if you need any other assistance. We are always here to help :)
Hi William, thank you for your review. Normally the PD 5K battery offers 8-10 hours heating for heating on low setting for most heated apparel. If you have any concerns about the battery, please don’t hesitate to reach out to us at support@ororowear.com. We’re here to help! :)
