Hi there, thank you for sharing your experience.
We’re sorry for the confusion with the battery you received. Our customer service team has already followed up on this and reached out to help review the issue. Please check your email for their message so we can get this sorted out for you. Thank you for your patience.
“What can I say? It's a smaller battery and holds a charge. I haven't used it in real cold,weather yet but I've the others I have are affected by the extreme cold so I expect this one will too. It's just a fact with batteries in general.”
Hi Robert, thank you for sharing your feedback.
We’re sorry to hear that the charging time did not meet your expectations. For reference, this battery is designed to fully charge in about 2 hours when using a 20W USB-C charger. Charging time may vary depending on the charger and usage conditions.
If you’d like us to help check whether the charger you’re using or the charging setup could be affecting performance, please feel free to reach out to our customer service team for further assistance. Thank you for your support and understanding.
Hi Fred, we’re sorry to hear that the promotion did not meet your expectations. Coupon offers are subject to specific terms and conditions, and our customer service team aims to communicate these policies clearly and respectfully. We appreciate your understanding and thank you for taking the time to let us know about your experience. Thanks for understanding.
