Hi Richard, I’m really sorry to hear the battery didn’t last as expected — that’s definitely not the experience we want you to have. Our customer service team is already following up on your case and will help you troubleshoot the issue to make sure everything is working properly. Thank you for your patience — we’ll get this sorted out for you.
“Like the weight and the longer time for usage! only concern was the initial charge up. It required me to dig out the other charger module from the previous battery!”
“The battery would not fully charge. I need to contact Ororo and let them know. There are 4 bars that charge. Only 3 would charge. I had purchased another jacket, using the same batter and all 4 bars on that battery charges. The batteries are good. I think I just got a bad one.”
Hi Connie, I’m so sorry to hear about the charging issue — that’s understandably frustrating. Our customer service team is already helping you troubleshoot this. Please rest assured we’ll make sure the issue gets resolved for you as quickly as possible. Thank you for your patience and for giving us the chance to make this right.
