Hi Robert, thank you for sharing your feedback.
We’re sorry to hear that the charging time did not meet your expectations. For reference, this battery is designed to fully charge in about 2 hours when using a 20W USB-C charger. Charging time may vary depending on the charger and usage conditions.
If you’d like us to help check whether the charger you’re using or the charging setup could be affecting performance, please feel free to reach out to our customer service team for further assistance. Thank you for your support and understanding.
Hi Fred, we’re sorry to hear that the promotion did not meet your expectations. Coupon offers are subject to specific terms and conditions, and our customer service team aims to communicate these policies clearly and respectfully. We appreciate your understanding and thank you for taking the time to let us know about your experience. Thanks for understanding.
Hi Jodi, thank you for sharing your feedback.
Battery runtime can vary depending on heat setting, usage, and environmental conditions. We’re sorry to hear that your experience did not meet your expectations, and we appreciate you taking the time to let us know.
Hi Nicola, thank you for your feedback. We understand that the jacket size affected your ability to fully evaluate the battery, and we appreciate you taking the time to share your experience. Thanks for your patience.
Hi Kathleen, we’re truly sorry for the issues you’ve experienced with the clothing and the battery. We understand how frustrating that can feel. Our customer service team is already working on your case and will help you troubleshoot to make sure everything is being used correctly, and will do our best to resolve the problem with the items not working as expected. Thanks for your patience.
