Hi Kathleen, we’re truly sorry for the issues you’ve experienced with the clothing and the battery. We understand how frustrating that can feel. Our customer service team is already working on your case and will help you troubleshoot to make sure everything is being used correctly, and will do our best to resolve the problem with the items not working as expected. Thanks for your patience.
Hi Thomas, we’re sorry to hear that you didn’t receive the battery you ordered. I notice that our customer service team is already assisting you, and a replacement battery has been arranged. Our team will continue to follow up on the shipment to make sure it reaches you smoothly. We’ll also share your feedback with our logistics team to help improve shipping coordination in the future. Thank you for your patience.
“Buy 2 and always be prepared. The battery lasts about 6 hours on low but I have been using all 3 (lo, med and hi) and want to have a backup when I am out for the entire day.”
Hi Darvie, thank you so much for the kind feedback — we’re really glad to hear the product works just as expected. Your support means a lot to us, and we're thrilled you're satisfied with your ororo gear!
Hi Tim, I’m really sorry to hear the battery life hasn’t met your expectations — that’s definitely not the experience we want for you. Our customer service team will reach out to help troubleshoot the issue and make sure everything is working properly. Thank you for your patience, and we’ll do our best to get this resolved for you.
