Hi Nicola, thank you for your feedback. We understand that the jacket size affected your ability to fully evaluate the battery, and we appreciate you taking the time to share your experience. Thanks for your patience.
Hi Kathleen, we’re truly sorry for the issues you’ve experienced with the clothing and the battery. We understand how frustrating that can feel. Our customer service team is already working on your case and will help you troubleshoot to make sure everything is being used correctly, and will do our best to resolve the problem with the items not working as expected. Thanks for your patience.
Hi Thomas, we’re sorry to hear that you didn’t receive the battery you ordered. I notice that our customer service team is already assisting you, and a replacement battery has been arranged. Our team will continue to follow up on the shipment to make sure it reaches you smoothly. We’ll also share your feedback with our logistics team to help improve shipping coordination in the future. Thank you for your patience.
“Buy 2 and always be prepared. The battery lasts about 6 hours on low but I have been using all 3 (lo, med and hi) and want to have a backup when I am out for the entire day.”
