“I got this vest for my mom, since her office always gets cold. She loves it! I wish they'd make an ac adapter with a magnetic connector, that'd be great for the office, but it's a fantastic thing nonetheless.”
“The titles is the TL;DR: I am hopeful about the product but not yet pleased with the company.
Pre sale: I had several questions concerning the product, about which included in two emails. Only one email was answered. (2-stars)
Price seems competitive with other heated apparel; neither less or greatly more expensive than similar garments. (3-stars)
Purchase: I never received an answer to one of my questions but I purchased anyway. The reply to that one question was polite and the question was answered. The other question? No answer. (2-stars)
- The website could benefit from some consumer testing. XS was mentioned in places but not available for the women’s vest, perhaps an artifact from the prior year offerings. (3-stars)
Delivery: Free delivery for my order. While my order was drop-shipped from Asia, it was not slow - except for an inevitable delay in Customs. (4-stars)
Use:
- The sizing charts are in pull-down menus. The sizes seem pretty true if you follow their charts; however, one observation with vests is they can end at the waist or on the hip. These vests go over the hip without a drawstring or elastic, two full rows of insulation below what is shown in the site pictures, so note the widest measurement over your hip. (I measured closer to the waist and have the wrong size. (3-stars)
- Cut: The hip flare on the women’s vest was not enough for my petite wife. (Size 0-2) While the shoulders and chest were perfect, the hip wouldn’t even zip. She is not ‘hippy.’ (3-stars)
- The fabric does not impress but it is serviceable. Insulation seems thin. Not a fan of the glowing emblem these heated products use, but this is not unique to Ororoware. I wish it would time-out and turn off after a few minutes. (3-stars)
- Battery life: I’m not able to extensively test this because I am hoping to return the vest for exchange, which brings me to ...
Support after the sale: So far I have sent two emails to ‘support’ in the last week without a reply from the company. (2-stars)”
