“I was quite happy with overall quality of the flask and I love the little box in came in however when my boyfriend opened the box the flask was the wrong colour (I ordered the grey and got sent out the black) but turns out my boyfriend loved the black finish over the grey anyway so it all worked out in the end”
Hi Lara,
Thank you for taking the time to share your experience with us. We apologize for the mix-up with the color of your flask, and we understand how frustrating it can be when you receive a product that is not exactly what you ordered. However, we are pleased to hear that your boyfriend still loved the black finish, and that it all worked out in the end.
We appreciate your feedback and will use it to improve our processes to prevent similar mistakes from happening in the future. At the same time, we're glad to know that our product met your expectations in terms of quality and the packaging.
Thank you again for choosing our brand and we hope to have the opportunity to serve you better in the future!
Thank you so much! Every review is important to us at Personalised Favours and it is greatly appreciated. We look forward to helping you with your next occasion.
