Hello there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that your garment arrived with you in the condition that it has, this is not up to our usual level of service at all and I will be passing this onto our warehouse manager to look into to ensure that this does not happen again in the future.
Kind regards,
“I've had my eye on this dress for a few years in the different colourways. I finally had an occasion to wear it, so have treated myself. I love the style and colour. Fits well, but i have had to take 2" off the length even with heels it was too long. I am 5" 5.”
Hi There,
Thank you so much for your feedback. We are happy to hear that you are pleased with our services. Have a lovely rest of your day.
Kind regards,
Hello Catherine, thank you ever so much for taking time out and leaving some valuable feedback for us. Thanks for a 1 star service rating. I am sorry if the international duty fee's were not clear, unfortunately we can not advise how much these will be prior to ordering as they are nothing to do with us direct and are completely out of our control. We do advise that international orders may be liable for for Custom Duty and Local Taxes. These fees are the responsibility of the purchaser and can be viewed via https://www.phase-eight.com/here-to-help/delivery.html
I will most defiantly pass on your feedback about this being clearer for our customers and I am sorry for any inconvenience caused. I do hope to welcome you back as a customer again soon.
Hello there,
I am truly sorry to hear that we have let you down on your order this time because you have not yet received your refund.
I can assure you that is not our usual level of service at all.
Pease do send a photo of the postage receipt to our customer service and we can certainly help assist you further.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
