“I wouldn’t recommend I bought two one is already burned out before the warranty. The unit will charge but will not activate when the little door is closed multiple emails for warranty work and support. No response from company, if you want to throw money away by these.”
Dear Javier,
Thank you so much for taking the time to provide your feedback on the BrushGuard UV Gray / 1 Pack. We sincerely appreciate customers like you who share their experiences with us.
Firstly, we apologize for any inconvenience or disappointment caused by the unit burning out before the warranty period. We understand how frustrating this can be, and we deeply regret that you had to go through such an experience.
Moreover, we apologize for the lack of responsiveness you experienced from our company regarding your warranty work and support inquiries. This is certainly not the level of service we strive to provide, and we genuinely apologize for any frustration this may have caused you.
Your feedback is invaluable to us, as it helps us identify areas for improvement. We are truly sorry for the issues you encountered, and we want to make things right for you. Please reach back out to us via email at phonesoap.com and we would be more than happy to further assist you on this matter!
Once again, thank you for sharing your experience with us. We are committed to improving our products and customer service, and we hope to have the opportunity to regain your trust in the future.
Warm regards,
Phonesoap support.
“So far, it's near perfect! Well packeged shipping box. Setup was easy. Positioned it in the main room as instructed with lots of foom on both sides. Powered on, super quiet. Hoping for a much cleaner breathing environment as time goes on. Very happy so far.”
“After 1 week the AirSoap started to make a grinding high pitched sound. Additionally I am unable to get a hold of anyone at PhoneSoap to exchange it. The chat feature does not work and my e-mails were returned.”
“Only had short time but working well not at all intrusive in room, noise it makes is not distracting unless on full speed. Auto mode works well and indicator light for air quality works well”
“I think it is really well designed. I'm impressed with how quiet it is for an air purifier. Also it so far has been working very well. I haven't had it for so many days yet but I am looking forward to continuing to test it out. I really have nothing but very good thoughts about it and have recommended it to several of my friends. I'm very glad I purchased it. It's a very good value in my mind.”
“I have 3 AirSoap Purifiers. Two AirSoaps and my latest addition the AirSoap 3 Purifier.
I guarantee you that I am very happ with my AirSoap purifiers.”
“I can't try the USB cables because the Airsoaps haven't been delivered. I have never received shipping advice advice. Fed Ex are now chasing import tax which I believe is your problem by shipping both items as one package. Customer support are ignoring me. A very unhappy customer !!!!
I have lots of your products and want to buy a travel soap but not sure that I will now !!!
Not sure what will happen to the Airsoaps if this is not resolved very soon ????”
Hi Ron,
I'm so sorry that you're having issues with this delivery. We truly apologize for the inconvenience, however, all international customers are responsible for fees related to duties and customs and all international sales are final. This is noted on our site before the customer proceeds to check out. However, if you do seem to have a miscalculated customs fee, please let us know by reaching out to our team at cs@phonesoap.com. We would be happy to help!
We apologize for any inconvenience this may cause, and thank you for your understanding!
Best regards,
PhoneSoap Support
“First, I'm not rating the product as I did not keep it. Second, I'm rating the company/service. It took two months from the time I purchased (the website stated it was "in stock") and my credit card was charged until I received/returned (had to take it to the UPS store as they "don't p/u") the unit and received credit. Every step of the way I had to contact PhoneSoap; they did not reach out to me with information. Will never do business with them again based on their lack of customer service. Prior to this purchase, I had ordered and received many of their items with no issues. My 2 original AirSoaps are still in use and we love them.”
Hi there,
Thank you so much for reaching out! We apologize for the current delays and look forward to shipping this unit as soon as possible. I've just reached out and our team will be following up via email!
PhoneSoap Support
