“First, I'm not rating the product as I did not keep it. Second, I'm rating the company/service. It took two months from the time I purchased (the website stated it was "in stock") and my credit card was charged until I received/returned (had to take it to the UPS store as they "don't p/u") the unit and received credit. Every step of the way I had to contact PhoneSoap; they did not reach out to me with information. Will never do business with them again based on their lack of customer service. Prior to this purchase, I had ordered and received many of their items with no issues. My 2 original AirSoaps are still in use and we love them.”
Hi there,
Thank you so much for reaching out! We apologize for the current delays and look forward to shipping this unit as soon as possible. I've just reached out and our team will be following up via email!
PhoneSoap Support
“I can't rate or recommend the AirSoap X3, as I have not yet received it. I ordered on August 13. I then received a somewhat cryptic note on August 25 telling me that "your unit is held at the US boarder (yes, that's how border was spelled) by the EPA". That note also told me I would receive further updates, but I have yet to see one. I then received this survey request on September 2. As of this writing (September 4), I have heard nothing additional about the status of my purchase/delivery. It seems curious that a survey would come for me to rate the purchase when the company who sold it to me has yet to provide the item purchased or show any proof that it was delivered. The e-mail did request that I review the "product and experience". In fairness, I am unable to rate the product as I don't have it yet. As for the experience, I would classify it as "less than satisfactory" thus far.
UPDATE - I reached out to get an update on September 16. No live person answers the toll free phone #...not even sure why they have it? I then reached out via chat, and was told that they "apologized, and that everyone is experiencing this with their orders and that they will update as soon as possible". I tried to engage the chat further for additional information, but the chat was "ended" at that point. I have seen or heard nothing further. I then received an email on September 26 asking if I would "change my review since the issue is resolved". It is now September 28...my issue is NOT resolved, AirSoap still has my money, and I still don't have an AirSoap or any idea when I might see it. Everyone I know that has one of these loves them. Perhaps I will too (if I ever see it), but my experience with the company thus far has been nothing short of frustrating and disappointing.”
Hi there,
Thank you so much for reaching out! We apologize for the current delays and look forward to shipping this unit as soon as possible. Please reach out to us at cs@phonesoap.com, and we would be happy to assist with any questions you may have.
PhoneSoap Support
Hi there,
Thank you so much for reaching out! We apologize for the current delays and look forward to shipping this unit as soon as possible. Please reach out to us at cs@phonesoap.com, and we would be happy to assist with any questions you may have.
PhoneSoap Support
Hi Winifred,
Thank you so much for reaching out! We apologize for the current delays and look forward to shipping this unit as soon as possible. Please reach out to us at cs@phonesoap.com, and we would be happy to assist with any questions you may have.
PhoneSoap Support
Hi Ronald,
Thank you so much for reaching out! We apologize for the current delays and look forward to shipping this unit as soon as possible. Please reach out to us at cs@phonesoap.com, and we would be happy to assist with any questions you may have.
PhoneSoap Support
“Ordered 2 weeks ago and never received. Sent email and did not get response. Horrible customer service. I had phone soap defective unit purchased new and was defective. Got refurbished unit after numerous inquiries. I knew I shouldn’t have ordered additional items from company. Terrible customer service experiences”
Hi there,
Thank you so much for reaching out! We apologize for the current delays and look forward to shipping this unit as soon as possible. Please reach out to us at cs@phonesoap.com, and we would be happy to assist with any questions you may have.
PhoneSoap Support
Hi Bill,
Thank you so much for reaching out! We apologize for the current delays and look forward to shipping this unit as soon as possible. Please reach out to us at cs@phonesoap.com, and we would be happy to assist with any questions you may have.
PhoneSoap Support
