“I originally left this review on 8/26/23:
I ordered it 2 weeks ago, haven't received it, and still don't have a tracking number. Buyer beware.
Updated review on 9/26/23:
DO NOT BUY FROM THIS COMPANY!! IT'S A SCAM! I had to email them over 10 times just to get this response: "Thanks for being patient with this situation, since the X3 packages are in transit from a partnering warehouse we cannot cancel them currently! But we are happy to move forward with a return and refund once they are delivered to you! We will send a return label to you once you receive it and after it being delivered to our warehouse we can issue the refund!". They had my money over a month and the unit still hadn't been issued a tracking number. After going back and forth with their useless customer service department, I had to dispute the charge with my credit card company just to get a refund. Save your time and money and avoid this company at all costs!”
Hi Heather,
Thank you so much for reaching out! We apologize for the current delays and look forward to shipping this unit as soon as possible. Please reach out to us at cs@phonesoap.com, and we would be happy to assist with any questions you may have.
PhoneSoap Support
“Quiet air filter, even on high. Very sensitive to change in air quality as demonstrated by colored detection light changes even when cooking. Nice compact design. Looking forward to no longer purchasing expensive replacement air filters like my previous filter by another company.”
“I couldn't be more pleased with this product. My environmental allergies are so much better with one unit in our bedroom and another in our main living space! It has made a huge difference in controlling my allergies.”
