“Our family was an early adopter of Phone Soap, and we loved our original Large unit. We had been using it daily. We recently ordered the new/updated unit. Unfortunately, we are very disappointed in the redesign. While we remain committed to the technology, it is the practicality of using the new design which leaves much to be desired. It is now more difficult to actually navigate our possessions into and out of the unit itself. While the previous design allowed ease of use, the new design (due to its now vertical, rather than horizontal structure) is cumbersome and truly adverse for the end user experience. We really wish that the company would offer the old model again. While we are certain that Phone Soap does what it is supposed to do, it now makes it less appealing for us to use it and to recommend it to others. This is a bummer.”
Hi Ronnie,
Thank you for sharing your experience with the updated Large UV-C Light Sanitizer. We appreciate your loyalty and understand your concerns about the redesign. It’s important to us that our products enhance usability, and we’re sorry to hear that the new vertical structure has made it more difficult for you.
Your feedback about ease of access is invaluable, and we’ll pass it along to our design team for future considerations. We’re committed to providing effective sanitization solutions that work well in everyday life.
Thank you for your continued support, and if there’s anything else we can assist you with, please don’t hesitate to reach out!
Best,
PhoneSoap Support
“I purchased a unit that was delivered device And was informed of way to get the device back to them. I wasn't informed of what turned out to be method of dropping of the device.”
Hi James,
Thank you for sharing your feedback with us. We're sorry to hear that you encountered issues regarding the return process of your HomeSoap device.
Your experience is important to us, and we want to ensure that we clarify the steps involved in returning products. Please reach out to our support team, and they will be more than happy to assist you with the return process.
We appreciate your patience and look forward to resolving this for you!
Best,
Phonesoap Support
“I own a lot of phonesoap products and have been overall happy. I've gifted them and encouraged others to buy them. However, for this purchase I will be doing my second exchange. Both units that have been sent to me did not work. I've spent more hours trouble shooting than I care to admit. Such a waist of time. The exchange is easy but still time consuming having to repackage and go to USPS to send the units back. After this next exchange I'll be considering other bands in the future due to a drop in quality control at phonesoap.”
