“I purchased a PhoneSoap 3 because I've gotten the flu or cold 3 times in 3 months. I firmly believe whatever I've been contracting is coming from the gym that I visit 6 times a week. I do use my phone in the gym and I also wipe down equipment before (if the person before me didn't) and after. I also usually wipes my hands with the same wet disinfecting wipe. However, I have not been wiping down my phone. I remembered seeing PhoneSoap somewhere and decided to check it out. So far I'm very happy with it. My only "complaints" about it are that I wish the sanitizing cycle was started with a button instead of just closing the lid. The reason is that I close my PhoneSoap after I remove my phone which starts an unnecessary cycle. I do understand the convenience and simplicity of just placing your phone and closing the PhoneSoap's lid. It would also be nice if the front of the unit had a finger indentation for opening the lid (the base could also be a liitle heavier so you can open the lid with one hand without the entire body lifting...see any Macbook for a perfect execution). I also wish that the grade of plastic used was a little "softer and thicker". Although there haven't been any problems, the plastic is of the shiny, brittle type. I think the shiny finish cheapens the appearance and feel. The interior also feels a little "toy like". It definitely doesn't feel like a premium product such as most anything from Apple. It doesn't feel necessarily feel cheap but it could use some tweaks.”
“Bought for a gift and the white PhoneSoap came with a black cord. I thought this was strange as my own, exact same one has a white cord. Ugh. Otherwise, it works well!”
Hi there,
Thanks for sharing your experience. We’re sorry the white PhoneSoap came with a black cord and that this seemed odd. If you’d like, we can check color variants or a replacement cord. Our team is here to help ensure it works well.
Please reach out to cs@phonesoap.com, and we would be happy to help!
Warm regards,
Team PhoneSoap
“Arrived in open plastic bag! The item box was banged up like it had fallen out of bag several times before delivery. Very disappointed. Don’t even know if it works.”
Hi there,
I'm so sorry to hear that your unit arrived in this condition! Please reach out to our team and we would be happy to assist with an exchange!
Daphne // PhoneSoap Support
“i love how clean my phone feels and looks after I put it in the Phone Sanitizer! My only wish is that I could add my sunglasses or other thicker items. But it's very good for my phone!”
Dear Reviewer,
Thank you for taking the time to provide feedback on your recent purchase of the PhoneSoap 3 White. We appreciate your honest review and sincerely apologize for the inconvenience caused by receiving the wrong product. We understand that this unexpected issue has resulted in additional hassle for you, which is not our intention.
We truly value our customers' experiences, and it's through feedback like yours that we can continually improve our processes. If you could spare a few moments to share with us how we can rectify this situation and make things better for you, we would greatly appreciate it.
Once again, thank you for your feedback, and we genuinely appreciate your understanding. We look forward to hearing from you soon so that we can make things right.
Best regards,
Phonesoap support.
