“The first necklace we were sent broke trying to open the clasp but the customer service made a replacement immediately after telling them about the problem. They made it super easy to resolve the issue.”
“Originally, I thought this necklace looked like a decent quality but the clasp is already turning. And the clasp is in a strange place. The charms fall off easily.”
“I got this as a birthday gift for my daughter, and we are completely unable to open the clasp. I’m starting to question whether or not it’s actually supposed to open. I will have to contact customer service.”
