Hello Katherine,
Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.
“So cute! I got exactly what was pictured. I didn't realize 6x8 was so tiny for a cutting board (lol) but it was a nice personalized novelty gift anyway!”
Hell Aubriella, we are sorry to hear that you have not receive your order that was marked as delivered by the courier dated September 24, 2022. We will have our customer service team reach out to you to assist you regarding the matter.
“The lettering was so bad, you can barely see what it says. The would has many blemishes, it looks like something they picked out of a dumpster at a construction site. If your smart you would save your money.”
Thank you for your feedback Joann. We are sorry to hear that you did not find the board that you received to your liking.
Since we use 100% natural wood we can’t guarantee how the grain of the wood will affect the product. Due to the nature of wood products, the actual shade and color of our engraving may vary slightly from lighter to darker.
Just as with all wood boards we print, the "darkness of the burn" varies with the wood on the actual board. It is a natural difference in wood grain. As we run boards, we slow our machines down to try to get it darker but it still would not change its appearance.
“I have used the services of Qualtry for several years and have never been disappointed. They produce quality goods at a great price. I continue to order various items for corporate and personal gifts and will continue to do so. Great customer service and on-time delivery! Qualtry was a great find for me.”
