Hello Lindsey,
Thanks for the feedback! That silicone heat shield is optional, but you also have 30 days under our "love it guarantee" to return it to upgrade to a Ratio Eight if you'd like! Please just fill out this quick form to get the process started: https://ratiocoffee.com/pages/return-warranty
Thank you!
“It's beautiful and consistently makes delicious coffee, even at the 2-cup setting. The carafe does a great job of keeping the coffee hot.
One star deducted for a handful of usability bugs. It feels as though the designers made a clever and beautiful thing, and then moved on. I got a sympathetic ear from Ratio support, but the bugs are not fixable.”
“Absolutely love this coffee machine. I received it in January, and have been enjoying really great coffee at the touch of a button since then. It is easy to use, fast and the machine looks great. No regrets and well worth the price. The only thing that I wished would be a bit better is the quality of the carafe. The black on the black carafe has now chipped a bit, and we have been careful with it as we are with what we own in general. May have to purchase the glass carafe to solve for this.”
Hey Emma! Glad to hear you're liking the Ratio Six! Could you send us a few quick photos of the thermal carafe? We'd love to check it out and see if we can help. Send to help@ratiocoffee.com. Cheers!
