“Ordered 2 sets of the keto cleanse juices and they made me vomit. These were horrible tasting. I really would like a different cleanse with the amount of money I spent”
“The product is great, but i experienced some complications in receiving my product. The customer service team worked with me multiple times to resolve the issues to my satisfaction.”
“I did not care for the Black Coffee and Raw Generation replaced it promptly with the juices that I love. Thank you for being a very reputable company!”
“Juices are amazing! The taste is great and the way I feel after I do a cleanse is wonderful. I have tried the protein drinks as well and they were very bland. I was only able to drink them while they were still slushy otherwise it was like drinking chalk. I will always order the juices though! They’re better than any I’ve bought in local stores”
“Please refer to your records of my previous emails and the one voice message I left indicating I was frustrated. I received one final RUDE email from customer support Amanda which tipped me to post my frustration to social media. As a result I posted the below message to my Facebook account which explains why. If someone from management would like to talk to me in person, I would be happy to discuss further.
May 9, 2018
"Tis true.....Sometimes you have to do it .... you have to RESPECTFULLY tell a person or a business "I'm leaving" or a/k/a "go f*ck yourself.” and be GOOD WITH IT. In this case, I told Raw Generation Juice Company I will be taking my business elsewhere.
In my scenario, it was ultimately due to a lack of proactive communication on shipping delays which negatively impacted meal planning and Sean's travel schedule, miscommunication due to Raw Generation's lack of product itemization on the confirmation email, and a rude email from a customer service rep named Amanda (see her email below) telling me she "would have" refunded me $20 for my inconvenience on a $149 order IF I had not decided to tell her I was taking my business elsewhere for their lack of professional standards. Since she "OFFERS" the refund AFTER I indicate my TOTAL FRUSTRATION, and does not attempt to apologize, I guess the dig is supposed to be a slap on my hand. To bad for Raw Generation...... I don't think this rep realizes that the measly $20 credit does not account for the multiple future purchases of $149 they will no longer receive. Nor does she realize that there are other raw juice companies out there that I have YET to try. Nor does she realize that I DON'T NEED TO PURCHASE JUICE. I mean seriously .... it's ONLY juice.So THANK YOU Raw Generation for allowing me to express myself!!! HA HA HA HA HA Feels GOOD!!!! "”
“Great product. Nice variety and great customer service support. Products taste great. I only wish I could customize the juices I was getting to only receive therr lower sugar ones.”
