Hi Barbara,
Thank you for your review! We're glad to hear you received your Mystery Towel. If you have any questions or need assistance when you try it out, feel free to reach out. We hope it exceeds your expectations!
Warm regards,
Team Sand Cloud
“This review is more about the customer service process if there's an issue with your order. My order was incorrect. The only way to contact Sand Cloud is via email. There is no phone number listed on the website. In found one on google search but no one answers, asks you to leave a message and no one returns your call. So frustrating! So I sent an email to customer service since their rule is a problem must me reported within 24-48 hrs. 3 days later, still no response from the several emails I sent or voice message left. How am I supposed to get this resolved. Hopefully someone sees this and reaches out to me....I won't hold my breath though.”
Hi Diane,
Thank you for sharing your experience regarding your order and our customer service process. We're truly sorry to hear about the difficulties you've faced in getting your issue addressed. We understand how frustrating it can be when things don't go as planned and appreciate you bringing this to our attention.
We would love the opportunity to assist you further. Please keep an eye on your inbox for our email, as we want to ensure we resolve this for you.
Warm regards,
Team Sand Cloud
