Hi Michelle,
Thank you for taking the time to share your feedback on the Mystery Pouch X-Large. We’re sorry to hear that the item didn’t meet your expectations and wasn’t as useful as you had hoped.
We’ve reached out to you directly via email to discuss this further and offer a resolution. When you have a moment, kindly reply to the email we sent, we’d really appreciate the opportunity to make this right for you.
“It's very well made, fully lined and finished nicely. Sturdy, but so soft. It's wonderful for the little things you don't want to misplace in your luggage”
Hi Michelle,
Thank you for your feedback on the Mystery Pouch X-Large. We’re sorry to hear that the sizing didn’t meet your expectations, and we truly appreciate you sharing your experience.
We’ve reached out to you directly via email regarding Order to clarify the sizing and offer a goodwill solution. Kindly reply to our email at your convenience so we can assist you further.
— Team Sand Cloud
“It wasn’t what I thought it would be. I’m sure I will give it away but I had hoped I would be keeping it for myself. The good news I guess was that it wasn’t super expensive. I would suggest maybe they be used for putting beach towels in to carry around. I do like that material isn’t wasted though”
Hi Wendy,
Thank you for sharing your honest feedback about the Mystery Pouch X-Large. While we’re sorry to hear that it wasn’t quite what you expected, we truly appreciate your kind note about the sustainable use of materials, that means a lot to us.
We’ve reached out to you directly via email to discuss this further and offer a goodwill solution. Kindly respond to our email at your convenience so we can assist you right away.
— Team Sand Cloud
“Love the Mystery pouch. So fun to see what was picked for you. These are great for travel to put your shoes in. I will use this one to keep all my chargers and electronics together for easy access at the airport. The possibilities are endless”
Hi Sheila,
Thank you for sharing your feedback with us! We're sorry to hear that the purpose of the Mystery Pouch X-Large wasn't clear. We’ve reached out to you via email to discuss this further and to provide more details on its intended use.
Kindly respond to the email we sent, we’d be happy to assist you further.
