Hi Mike,
Thank you for bringing this to our attention. We're truly sorry to hear you haven't received your item and that you haven't been contacted yet. We’d like to discuss this further and get it resolved for you. Kindly respond to the email we sent you so we can assist you directly.
“Miserable and a rip off to start. I have emailed customer service and called and left messages. My order was marked delivered but no one ever dropped a package off at my house. I am home daily and have asked for help but customer service refuses to call me back or communicate at all.”
Hi Billie,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the issues you’ve encountered with your order and the difficulty in reaching customer service. Your satisfaction is important to us, and we want to help resolve this situation. Please respond to the email we’ve sent you or reach out through our website, and we'll prioritize your case.
We appreciate your patience and hope to make this right for you soon.
Warm regards,
Team Sand Cloud
