Hi Jennifer,
I’m very sorry to hear about your experience with the Mystery Pouch X-Large. It's disappointing to know that you have not had the chance to enjoy your product, especially combined with the lack of communication from our team. We appreciate your feedback and will work on improving our customer service to ensure this doesn’t happen in the future.
Thank you for your understanding.
Best wishes,
Team Sand Cloud
“I was hoping for a cuter print, like one of the styles shown... but I knew it was a gamble. I purchased two and ended up using them to pack my shoes in my luggage when traveling. They work great and keep the sand/dirt off of my other clothing.”
Hi there,
Thank you for your feedback! We completely understand the desire for a specific print. We hope you can still enjoy the functionality of the Mystery Pouch X-Large, and we’re always here to help if you need anything else.
Warm wishes,
Team Sand Cloud
“Worked nicely for a recent trip....great for packing my flip flops, etc in suitcase. It's lovely....just not a "live without" bag. I didn't know what to expect. X-Large means different things to different people. Seems I focused on the work x-large and disregarded the word "pouch." That's my bad.”
Hi Anna,
Thank you for your honest review! We're glad to hear that the pouch worked well for your recent trip and helped with your packing. We understand that sizing can be tricky, especially when it comes to terms like "X-Large." Your feedback helps us, and we appreciate your insights. If you have any other thoughts or need assistance, please don’t hesitate to reach out!
Warm regards,
Team Sand Cloud
