“This review is more about the customer service process if there's an issue with your order. My order was incorrect. The only way to contact Sand Cloud is via email. There is no phone number listed on the website. In found one on google search but no one answers, asks you to leave a message and no one returns your call. So frustrating! So I sent an email to customer service since their rule is a problem must me reported within 24-48 hrs. 3 days later, still no response from the several emails I sent or voice message left. How am I supposed to get this resolved. Hopefully someone sees this and reaches out to me....I won't hold my breath though.”
Hi Diane,
Thank you for bringing your concerns about the customer service process to our attention. We’re truly sorry to hear about your frustrating experience and understand how important it is to resolve issues promptly. Your feedback is invaluable to us as we strive to improve our communication and support.
We’d love to assist you in getting this matter sorted. Please check your email for further details from us, and we hope to connect soon.
Warm regards,
Team Sand Cloud
“Always exciting to get a surprise! This pouch was bigger than expected. It’s a great size to carry sunscreen or whatever else you might need for a day at the beach or pool!”
“Not a very pretty pattern. Not close to matching towel. I know it is a mystery and using remnants. But hoped for something a little prettier.
THANK YOU! For reaching out to me to help with the Mystery Pouch. I used the gift card to buy another party blanket, its versatility at the beach and on vacation made me want one for the house! Thank You for great customer service!”
Hi Marylin,
Thank you for sharing your feedback on the Mystery Pouch X-Large. We're sorry to hear that the pattern didn't meet your expectations. We appreciate your understanding of the mystery aspect and your hope for a prettier design. Your insights are valuable to us and will certainly be considered as we continue to improve our offerings.
Warm regards,
Team Sand Cloud
“I had hoped that the mystery pouch would include something in the pouch. Your description needs to be more detailed and let the buyer know that the pouch is not only empty, but too small for storage of the poncho.”
Hi there,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that the Mystery Pouch didn’t meet your expectations and that its size was not what you had hoped for. We appreciate your suggestion about providing more detailed descriptions, as we want our customers to have a clear understanding of what they're purchasing. Your input is valuable to us and will help improve our communication.
If there's anything else we can assist you with, please feel free to reach out!
Warm regards,
Team Sand Cloud
