Hi Melissa,
Thank you for taking the time to leave a review about the Mystery Pouch X-Large. I'm sorry to hear that the size and color did not meet your expectations. Your feedback is important to us, and we'd love to help address your concerns. We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
“Never received it. Instead I was sent hand towels and then Sand Cloud wanted me to go out of my way to return the order that they wrongfully sent instead of refunding me or sending me the correct order. DO NOT ORDER FROM SAND CLOUD.”
Hi Thomas,
Thank you for taking the time to share your experience. We sincerely apologize for the mix-up with your order and understand how frustrating this situation must be. It's never our intention to cause inconvenience to our customers.
We want to make things right for you. Please reply to the email we sent, and we'll work together to resolve this matter promptly.
Warm regards,
Team Sand Cloud
