Hi Beverly,
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience with the towels hasn’t met your expectations. We understand how disappointing it must be to deal with issues like poor absorbency and excessive lint, especially after following the care instructions.
We’d really appreciate the opportunity to discuss this further and make things right. Kindly respond to the email we sent you so we can assist you directly and explore a suitable resolution.
We look forward to hearing from you and appreciate your support.
“I had seen adverisements for SandCloud and wanted to give them a try. I purchased this set just to try them out. These towels are great! I love how thin they are but they are super absorbant and dry quickly. After our first use we went back and ordered another 2 pack, a set of matching hand towels and a hair towel. Very happy with our purchase.”
“I like the towels, the color is exactly what I wanted, they had loose threads but customer service was able to sort out the situation quickly. Customer Service is top notch and the towels are amazing.”
Hi there,
Thank you for your review! We’re glad to hear that you love the color of the towels. However, we apologize for the loose threads you noticed on one of them. We value your feedback and will certainly look into this quality concern.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Hi there,
Thank you for your review and for sharing your thoughts on the Terra Fringeless XL Bath Bundle. We're glad to hear that you like the size but are sorry to learn that the texture and absorbency didn't fully meet your expectations. We understand how important it is for towels to perform well and provide a satisfying experience.
We’d love to hear more about your experience and see how we can assist. Please feel free to reply to the email we sent you.
Looking forward to hearing from you!
“I could see this fabric making a decent beach towel due to being thin, quick drying, and likely sand repellent. However, at least for us, this does not translate well to a bath towel. We have actually never had issues with smelly bath towels, so this is not a selling point for us. I’ve been seeing these online for years, and people generally seem to like them, but I should have gone with my gut based on some of the reviews, because they were correct. These towels are too thin. When getting out of the shower, they soak through so quickly that they end up just pushing water around rather than actually drying you off. I’m a male with short hair and I can’t even get my hair dry with it. Sure, they dry quickly after you’ve used them, but they have so little room for absorption that they just don’t feel useful. They remind me of decorative dish towels that look better than they perform. Once they are too wet, they’re just not useable for their purpose. These will end up being moved to our guest closet and we’ll be going back to something a little thicker.”
Hi John,
Thank you for sharing your thoughts with us. We're sorry to hear that the Terra Fringeless XL Bath Bundle hasn't met your expectations as a bath towel. It’s always disappointing to find a product doesn’t perform as anticipated, especially when it comes to absorbency.
We'd love the opportunity to discuss this further and see how we can assist you. Please respond to the email we sent so we can address your concerns directly.
We appreciate your feedback and look forward to hearing from you.
“I absoliutely love the color and how large the size of the towels. They really do absorb the water quickly from your body too. I wish however that we had more colors to chose from in the bath extra large section for the bath towels.”
“I had purchased two towels but never received them because they were dropped at outside postal box instead of inside package room or at my door. Contacted customer service and they shipped another two towels and received them the second time. Great company!”
