Hi Patricia,
Thank you so much for your lovely review! We're thrilled to hear that you love the Terra Fringeless XL Bath Bundle and that you've decided to order more. Your satisfaction means the world to us!
Wishing you many relaxing moments with your new towels!
Warm regards,
Team Sand Cloud
Hi Krisztina,
Thank you for sharing your thoughts on the Terra Fringeless XL Bath Bundle. . While we aim for our towels to meet expectations, we understand that this particular aspect may not have been what you were looking for.
Your insights are important to us as we strive to enhance our products. If you would like to discuss your experience further, please reply to the email we sent, and we’ll be more than happy to assist you.
Thank you for your understanding!
“I initially gave fewer stars, but really the only big negative was the problem with the color. See below.
Positives with the towels: thin and takes up little space in the closet, dries quickly after use.
Negative with the towels: color began to leach after just one wash, despite following instructions on the tag.
UPDATE: Sand Cloud got back to me and offered me a refund for the towels. What an amazing response! Five stars for customer service, for sure. Regarding the color, I would suggest choosing a lighter color (I purchased dark blue), possibly, so that changes in the color that come with washing aren't as noticeable.”
Hi Margaret,
Thank you for sharing your thoughts about the Terra Fringeless XL Bath Bundle. We're glad to hear that you appreciate the thin design and quick-drying feature. However, we're truly sorry to learn that the color leached after just one wash despite following the care instructions.
Your feedback is invaluable to us, and we take concerns like yours seriously. If you'd like to discuss this further, please do reply to the email we sent you. We’re here to help!
Thank you for your understanding!
“These are some really nice absorbing towels. They are worth every penny and I will be ordering some more soon. The quality is really good and they dry very fast.”
“I had high hopes for the Terra Fringeless XL Bath Bundle in Slate Blue, but these towels were a complete disappointment. Even after multiple washes, they remain rough and scratchy—unless you are looking for an exfoliation session every time you dry off. For the price, I expected softness and quality, but these fall far short.
To make matters worse, when I tried to return them, I was told I needed the original packaging—something that was not clearly stated upfront. This effectively made returning them impossible and left me stuck with an expensive set of uncomfortable towels.
Between the poor texture and the restrictive, misleading return policy, I would strongly advise against purchasing these.”
Hi Donna,
Thank you for sharing your experience with the Terra Fringeless XL Bath Bundle. We're truly sorry to hear that the towels didn’t meet your expectations in terms of softness and comfort. We understand how important it is to have quality products that feel good against the skin.
Regarding the return process, we apologize for any confusion about the original packaging requirement. Please check your inbox for an email from us. We're here to help and want to find a resolution that works for you.
Hi Jeff,
Thank you for taking the time to share your thoughts on the Terra Fringeless XL Bath Bundle. We're sorry to hear that you experienced shrinking despite using the delicate cycle. Your feedback is essential as it helps us understand how we can enhance our products for better performance.
If you have any further comments or would like to discuss your experience in more detail, please feel free to reply to our email. We appreciate your input and are committed to improving your experience with us in the future!
