“I wanted to love these towels and give our bathroom a refresh. Yes, they are thinner and fold nicely but my skin is still damp after trying to dry off. I would rather have a normal size towel that does a normal job of what a bath towel should do.”
Hi Paisley,
Thank you for sharing your feedback with us. We're sorry to hear that the towels have not met your expectations in terms of absorbency. It can indeed be frustrating when a product doesn’t perform as anticipated, especially when looking to refresh your bathroom.
We’d love the chance to discuss this further and find a resolution. Please respond to the email we sent so we can assist you directly.
We appreciate your input and look forward to hearing from you!
“I have washed the towels 3x and still waiting for them to be softer and more absorbent. The looped side is a little better but I feel my bathrobe absorbs more than the towels.”
Hi Patricia,
Thank you so much for your lovely review! We're thrilled to hear that you love the Terra Fringeless XL Bath Bundle and that you've decided to order more. Your satisfaction means the world to us!
Wishing you many relaxing moments with your new towels!
Warm regards,
Team Sand Cloud
Hi Krisztina,
Thank you for sharing your thoughts on the Terra Fringeless XL Bath Bundle. . While we aim for our towels to meet expectations, we understand that this particular aspect may not have been what you were looking for.
Your insights are important to us as we strive to enhance our products. If you would like to discuss your experience further, please reply to the email we sent, and we’ll be more than happy to assist you.
Thank you for your understanding!
“I initially gave fewer stars, but really the only big negative was the problem with the color. See below.
Positives with the towels: thin and takes up little space in the closet, dries quickly after use.
Negative with the towels: color began to leach after just one wash, despite following instructions on the tag.
UPDATE: Sand Cloud got back to me and offered me a refund for the towels. What an amazing response! Five stars for customer service, for sure. Regarding the color, I would suggest choosing a lighter color (I purchased dark blue), possibly, so that changes in the color that come with washing aren't as noticeable.”
Hi Margaret,
Thank you for sharing your thoughts about the Terra Fringeless XL Bath Bundle. We're glad to hear that you appreciate the thin design and quick-drying feature. However, we're truly sorry to learn that the color leached after just one wash despite following the care instructions.
Your feedback is invaluable to us, and we take concerns like yours seriously. If you'd like to discuss this further, please do reply to the email we sent you. We’re here to help!
Thank you for your understanding!
“These are some really nice absorbing towels. They are worth every penny and I will be ordering some more soon. The quality is really good and they dry very fast.”
