“I bought these towels because they said they are quick drying. The could not be less quick drying. I took a shower and hung the towel. Completely flat add it did not dry in 48 hours! I have washed the towel 3 times it is is still shedding all over the place when I dry myself off. These towels are super disappointing.”
Hi Lonzie,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the drying and shedding issues you experienced with your towel. This isn’t the experience we want for our customers.
We’d like to discuss this further and make things right for you. We’ve sent you an email regarding your review, including steps we can take to resolve the issue.
Please check your inbox and reply when you can, we’re here to help!
Hi Lisa,
Thank you for taking the time to share your thoughts on the Stripe Polka Dot XL Bath Bundle. We’re thrilled you appreciate the design! However, we’re genuinely sorry to hear that you experienced shedding and that the absorbency didn’t meet your expectations. Your feedback is invaluable, and we will certainly use it to improve our products.
If you have any further concerns or suggestions, please feel free to reach out.
Warm regards,
Team Sand Cloud
“Purchased two different sizable orders of the polkadot towels in multiple towels sizes, and had a problem with the towels, creating significant lint/fuzz (even after multiple washes) and not drying our skin completely. Reached out on multiple platforms to the company for troubleshooting, and after not receiving any response, tried to initiate a return of the orders. The online portal for returns is a nightmare, and I reached out directly with customer service through emails for a speedier process, but still have yet to hear anything. I liked their other towel products, but these were not as promised. And I am still trying to find a way to return them before the 30 day return window is closed.”
Hi Christine,
Thank you for taking the time to share your feedback. We're sorry to hear that you had issues with the polka dot towels and the lint they created. It's also disheartening to know that you faced difficulties with our customer service and the return process. We aim to provide quality products and assist our customers promptly, and your experience does not reflect our standards.
We appreciate your input, as it helps us identify areas for improvement. Please feel free to reach out again, and we'll do our best to address your concerns.
Warm wishes,
Team Sand Cloud
“The shipping and packing for these items was great. I love the texture and colors on these great polka dot towels. My bathroom is very beige and brown and this brings a splash of color and fun to the space. The towels are very soft, absorbent, and bigger than average! I added matching hand towels and washcloths to my new bath towels and I am very happy with my purchase :)”
Hi Erica,
Thank you for your review of the Stripe Polka Dot XL Bath Bundle. We’re glad to hear you like the towels! We understand that shedding can be annoying, and we appreciate your feedback. Your comments are essential as we work towards enhancing our products for a better experience.
Thank you for sharing your thoughts with us!
Warm wishes,
Team Sand Cloud
“The towels are initially very soft and a great size. But after washing and drying (following the manufacturer’s instructions) they have a large amount of lint that covers your body. This does not go away with multiple washes. Very disappointing with the amount of money spent on them.”
Hi there,
Thank you for your review, and I'm sorry to hear about the lint issue you've experienced after washing the towels. We strive for high quality, and feedback like yours is important for us to make necessary improvements. We understand how frustrating it can be to deal with unwanted lint, and we appreciate you bringing this to our attention.
Warm regards,
Team Sand Cloud
“Horrible customer service. It takes almost two weeks for a response from the company. The towels seem comfy but I ended up giving them to someone else because the company never responded to me.”
Hi Karen,
I sincerely apologize for the frustration you've experienced with our customer service. It’s important for us to respond promptly, and I understand how disappointing it can be to not hear back in a timely manner. While it's great to hear that the towels felt comfy, I’m sorry they didn't work out for you. Your feedback about our communication will be shared with the team to help us do better.
Thank you for your understanding, and we appreciate you bringing this to our attention.
Warm regards,
Team Sand Cloud
