“I realllllly *want* to love these towels. They are adorable. The quality is very very high. Everyone who sees them, loves them.
However:
a) they are so lush that they often don’t entirely dry between my bedtime and morning routines,
b) they leave little fuzzies on my skin and face that drive me batty,
c) they somehow, and they (I don’t understand how this is occurring) do not absorb moisture from my body. I’m left with a sheen of dampness on me that I haven’t experienced after using any other brand or type of towel. I’m stumped.”
Hi Jennifer,
Thank you for taking the time to share your thoughts on the Stripe Polka Dot XL Bath Bundle. We’re thrilled to hear you find them adorable and of high quality! We understand your concerns about drying efficiency, fuzziness, and moisture absorption; this feedback is invaluable as we continuously strive to improve. We’d love to assist you further and explore potential solutions. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
Hi there,
Thank you for sharing your feedback with us. We’re sorry to hear that you found the bath bundle not absorbent, it’s important for us that our products perform well and meet your expectations.
We would like to discuss further with you. Kindly respond to the email that we sent you.
We appreciate your feedback and hope to resolve this for you soon.
“These look fantastic. I love the size, and I love how they look in my bathroom. But they're not absorbent. I washed the before use according to directions. I hoping perhaps with more washings, they will become more absorbent. But as of now, I can't recommend these towels.
* * *
Edit
Sandcloud contacted me and offered several solutions. While I stil would not recommend these towels to a friend, Sand Cloud customer service is outstanding.”
Hi there,
Thank you for taking the time to share your thoughts with us! We're thrilled to hear that you love the look and size of the Stripe Polka Dot XL Bath Bundle in your bathroom. However, we’re sorry to learn that the absorbency hasn’t met your expectations. It can be frustrating when products don’t perform as hoped, even after following care instructions.
We appreciate your suggestion about washing them more to improve their performance. Your feedback is important to us, and we’d love the chance to discuss this further with you. Please respond to the email we sent so we can assist you directly.
Thank you again for your input!
“I love these towels!!! I have 6 of them now and will order more. I order the bath sheets because I do like the bigger towels. They're so soft!! I really like the polka dot towels, all the colors are very warm and match very well in my bathroom. I like the quality as well. Thank you Aand Cloud.”
Hi Monta,
Thank you for your feedback regarding the Stripe Polka Dot XL Bath Bundle. We're truly sorry to hear that you're experiencing issues with the towels not drying effectively. We understand how frustrating it can be when a product doesn’t perform as expected.
We'd like the opportunity to discuss this matter further and see how we can make it right for you. Please respond to the email we sent you so we can assist you directly and address your concerns.
We appreciate your support and look forward to hearing from you!
