“The towels are initially very soft and a great size. But after washing and drying (following the manufacturer’s instructions) they have a large amount of lint that covers your body. This does not go away with multiple washes. Very disappointing with the amount of money spent on them.”
Hi there,
Thank you for your review, and I'm sorry to hear about the lint issue you've experienced after washing the towels. We strive for high quality, and feedback like yours is important for us to make necessary improvements. We understand how frustrating it can be to deal with unwanted lint, and we appreciate you bringing this to our attention.
Warm regards,
Team Sand Cloud
“Horrible customer service. It takes almost two weeks for a response from the company. The towels seem comfy but I ended up giving them to someone else because the company never responded to me.”
Hi Karen,
I sincerely apologize for the frustration you've experienced with our customer service. It’s important for us to respond promptly, and I understand how disappointing it can be to not hear back in a timely manner. While it's great to hear that the towels felt comfy, I’m sorry they didn't work out for you. Your feedback about our communication will be shared with the team to help us do better.
Thank you for your understanding, and we appreciate you bringing this to our attention.
Warm regards,
Team Sand Cloud
“I was disappointed that these towels created a TON of lint when washing them. I'm not sure how many washes it will take (I've currently only washed them twice), but I will be washing them by themselves for a while. These towels are very soft and comfy, however they do not dry you off very well. You have to push and drag the towel across the skin to semi-dry verses a traditional towel that you can just wrap yourself up in and it absorbs the water. I flip my hair over and put it up the in the towel for a few mintues and it's still dripping when I take it off. I'm going to keep trying them and hope that they get better with each wash. I am very happy with the matching washcloths.
UPDATE: I've washed the towels six times now and while they're still putting off lint, I do love how soft, fluffy and comfy they are. I would buy again, but would dedicate time to washing them by themselves for at least 6 washes (by themselves) before using them.”
Hi there,
Thank you for sharing your experience with the Stripe Polka Dot XL Bath Bundle! We’re glad to hear that you find the towels soft and comfy. We understand your concern about lint and absorbency, and we'd recommend washing them a few more times, as they may perform better after further washes. Your feedback is invaluable, and we appreciate your patience as you continue to try them out.
Warm regards,
Team Sand Cloud
“The towels are soft but not nearly as absorbent as I had hoped. I have to air dry a bit after drying off with these.
They only come in XL, so I’m getting used to that. I wish they came in a smaller size.
The color is perfect and so far they are washing well.”
Hi Colleen,
Thank you for taking the time to share your thoughts on the Stripe Polka Dot XL Bath Bundle. We’re delighted to hear you find the towels soft and that the color has met your expectations!
We understand your concerns about absorbency and size. Your feedback is invaluable as we strive to improve our products. We hope that with continued use, the towels may become more absorbent for you.
If you have any other insights or suggestions, please don’t hesitate to reach out!
Warm regards,
Team Sand Cloud
“I do love the look and feel of the towels but they have so much lint after washing and drying as directed multiple times. My body ends up covered in lint. I am hoping the lint goes away soon because they really could be great bath towels.”
Hi Wendy,
Thank you for your review of the Stripe Polka Dot XL Bath Bundle! We're so glad to hear that you love the look and feel of the towels. We apologize for the lint issue after washing; it can sometimes happen with new towels but usually resolves after a few washes. We appreciate your feedback and hope you continue to enjoy the towels once they’re fully broken in!
Warm regards,
Team Sand Cloud
