“I had two bad experiences with sand cloud items. The first was with a party blanket. It came snagged upon arrival. Their customer service was very good and they replaced it. The new item as well came snagged. I’m not sure if quality assurance needs work or a bad batch of blankets or packaging. Well again I was pleased with customer service. They offered me a full refund or a $40 gift card. I decided to take the gift card. I wanted to try a poncho. I purchased one and I washed it when I got it. It fell apart at the seams and I had to stitch it. I washed according to manufacturer washing instructions. Again, quality assurance needs work or better sewing methods and or machines. The items are not cheap and it shouldn’t fall after even a few washes(let along one) and come apart or come snagged. I haven’t gotten any response on the poncho yet. Customer service seems to be the only good thing about Sand Cloud so far.
*revision as of 10/13
The customer service was excellent and made me feel taken care of. They gave me options to help make the situation right.”
Hi Wendy,
We’re truly sorry to hear about the repeated quality issues you’ve experienced with your party blanket and Classic Stripe Hooded Poncho. We understand how disappointing it is when products don’t meet your expectations, especially when you’ve followed the recommended care instructions. We also sincerely apologize for the delay in responding to your review.
We appreciate your kind words about our customer service, but we understand that our products must also meet your expectations for quality and durability.
We’d love the opportunity to make things right. We’ve reached out to you directly regarding order #3159987 to discuss a replacement, subject to stock availability, or a full refund to your original payment methods, without requiring you to return the poncho.
Thank you for bringing these concerns to our attention, Wendy. We value your feedback and hope to provide you with a much better experience moving forward.
Hi C. F. Grande,
Thank you for taking the time to share your feedback regarding the Classic Stripe Hooded Poncho - Grey. We are sorry to hear that the absorbency and material thickness did not fully meet your expectations.
Natural cotton products can sometimes require a short break-in period to reach their best softness and absorbency, and we truly appreciate your honest feedback regarding your experience.
Our team has also reached out to you via email to further assist and provide resolution options. Please kindly respond to our email when you have a moment, and we’ll be happy to continue assisting you further.
Thank you again for your feedback and support.
