Hi C. F. Grande,
Thank you for taking the time to share your feedback regarding the Classic Stripe Hooded Poncho - Grey. We are sorry to hear that the absorbency and material thickness did not fully meet your expectations.
Natural cotton products can sometimes require a short break-in period to reach their best softness and absorbency, and we truly appreciate your honest feedback regarding your experience.
Our team has also reached out to you via email to further assist and provide resolution options. Please kindly respond to our email when you have a moment, and we’ll be happy to continue assisting you further.
Thank you again for your feedback and support.
“These ponchos are my go to clothing item! Down here in Florida, anytime I’m home you can catch me in my poncho! Awesome after the sauna, in and out of the pool, you name it… these are awesome! I do a podcast each week and even make the guest wear one Everyone loves these SandCloud Ponchos! Guess that’s why I own 5!”
Hello Erik,
Wow, this truly made our day. Thank you so much for the love and for sharing how much you enjoy the Classic Stripe Hooded Poncho in Grey. It’s amazing to hear that it’s become such a staple for you in Florida, from sauna sessions to pool days and even podcast episodes. The fact that your guests get poncho-initiated too is fantastic.
We’re incredibly grateful for your continued support and loyalty, and owning five ponchos definitely earns you legendary status in our book. If you ever need anything at all or have questions down the line, we’re always here to help.
Thanks again for being part of the Sand Cloud family.
