“The poncho is very nice made very well it was a bit snug on me I have a belly could have a bit more room but was able to change out of my wet swimsuit without flashing anybody
Thank you sand cloud for responding so promptly to make sure I was taken care of and quickly resoling my issues in quick and timely manner”
Hi Charles,
Thank you for taking the time to share your thoughts on the Border Classic Stripe Poncho. We're glad to hear that you found it well-made and useful for changing without a fuss! We appreciate your feedback about the snug fit, and we'll keep this in mind as we continue to improve our designs.
Warm regards,
Team Sand Cloud
“Upon receiving my poncho, I immediately tried it on. Very comfortable !! But, before wearing it more, I decided to wash it. After washing and partially drying it (planned to hang dry it the rest of the way, I noticed some fraying around the front !! I have enclosed a photo to clarify this !!!!”
“I ordered and paid for 3 ponchos. Only received 2. Emailed with no response. Posted on facebook. Heard back immediately. I responded with all of the information they asked for and then dead air. I got jipped. Now I needd to take recourse through Pay Pal. This has been a frustrating situation all the way around. I got robbed.”
Hi Alyssa, thank you for your review. We’ve sent you an email directly and would love the opportunity to discuss this further with you. Kindly respond to our email so we can ensure everything is resolved.
Hi there,
Thank you for your feedback. We're sorry to hear that you haven't yet had a positive experience with your purchase and that you encountered issues with customer service. We would like to discuss further with you. Kindly respond to the email that we sent you.
Wishing you a great day ahead,
Team Sand Cloud
“I’ll swim every morning at a neighboring pool, and I put this on when I’m done to drive home. It’s absolutely perfect. I can even change underneath it while I’m wearing it if I want to. I also just wear it around the house sometimes because it’s so comfortable.”
