“I ordered and paid for 3 ponchos. Only received 2. Emailed with no response. Posted on facebook. Heard back immediately. I responded with all of the information they asked for and then dead air. I got jipped. Now I needd to take recourse through Pay Pal. This has been a frustrating situation all the way around. I got robbed.”
Hi Alyssa, thank you for your review. We’ve sent you an email directly and would love the opportunity to discuss this further with you. Kindly respond to our email so we can ensure everything is resolved.
Hi there,
Thank you for your feedback. We're sorry to hear that you haven't yet had a positive experience with your purchase and that you encountered issues with customer service. We would like to discuss further with you. Kindly respond to the email that we sent you.
Wishing you a great day ahead,
Team Sand Cloud
“I’ll swim every morning at a neighboring pool, and I put this on when I’m done to drive home. It’s absolutely perfect. I can even change underneath it while I’m wearing it if I want to. I also just wear it around the house sometimes because it’s so comfortable.”
“I was looking for a poncho I could use to quickly change clothes on the fly, and this was exactly it! It's roomy (for reference, I'm 6'3" and ~210lbs so I'm not small) and allows all the movement I need. I also love the high quality material. I'm very happy!”
“It took me a week or so to consider purchasing this. Now that I have it and have worn it around the house after my showers, this is perfect! I used to wear robes with ties that would loosen up and even pop open but this is the absorbancy and comfort of a nice terry robe with security of keeping things closed up. Considering taking it, or buying another, on our trip to Jamacia next year for the beach.”
“Excellent quality material and also very stylish. The terry lining is really absorbent and it's very comfortable to wear after a dip in the pool or just a shower.”
