“Not great...ordered for my daughters birthday 4 weeks ahead of time, was in stock when I ordered it and now website asking for a review of something I haven't received and looks like it won't ship until a month after her birthday. Very disappointed in the service, haven't received a response back via email, also not happy with the fact you can't contact by phone.”
“I purchased this in 6/16/2020. 2 weeks ago. I was charged and everything. Received email confirmation about this order. Today is 6/30/20 and I have not received my order, nor have I received my email with shipping and tracking information. I have tried multiple times to contact someone with no success.”
“I ordered this with a bedding set and have still yet to receive the towel, but was charged for it. I was looking forward to using it at the lake/ocean. But I am unsure why It did not show up with my comforter set since I ordered them at the same time over a month ago.”
“I received an email asking for a review regarding the item I got, I haven’t even get the item yet. I made the purchase on 05/08/2020, and I haven’t received any updates on the status of the order. I ask them on the comment section on Instagram how much does it take to get your order, and no one answered. I also tried DM, still nothing.”
“I purchased this towel on May 25th as a gift. When I placed the order, it said the towel would ship on June 19th. As of today, still no word on when my order will ship. When looking at the website now, the shipping date says August 3rd - but does that mean that those of us who purchased this towel back in May still won’t have the towel shipped until August? If that’s the case, the least they could do is provide me with email updates notifying me of delays and providing me with options of how to proceed with my order. I’ve reached out to customer service twice this week to inquire about my order - with no response. At this point I almost want to cancel my order or choose another towel that’s actually in stock to be shipped in it’s place. But with a lack of customer service, I don’t even know if those are options. Right now it feels as though they took my money and ran.”
