“I will say when you order a pre-order towel through Sand Cloud, it is 100% WORTH the wait! I contacted customer service about this towel since i ordered it over a month ago and my family and I were going to be moving and I didn't want my towel to arrive here if I was no longer going to be living at home. The lady Michelle was so helpful at customer service letting me know that it was already on the way and I should receive it by the end of the week (which I did)! They even allowed me to update my shipping address for my other orders that were already placed. The day I got this towel was my beach day with family and it definitely caught the eye of many family members! When it says XL, they DEFINITELY mean XL! It was big enough that all my cousins (ages 5-10) were able to sit around it and build sandcastles in the sand! Thank goodness this towel is easy to clean or I would of had sand in my beach bag for DAYS!
The best gift to yourself, friends, or family! Worth every penny!”
“I ordered this towel on May 25th as a birthday present for someone. At the time, the website said pre-order shipping out June 19th. As of today, I haven’t heard anything about my order. I’ve even reached out twice this week to customer service to see when the towel will be shipped - with no response. The website now says pre-order with shipping on August 3. But does that mean for everyone who has preordered the towel? Even those of us who submitted our orders back in May? If that’s the case, it’s ridiculous. As a customer, I would at least appreciate email communications notifying me about the delays, along with a definitive date for when I should expect the towel to ship. At this point, I’m thinking I’d either like to cancel my order all-together, or be able to switch the towel to one that’s actually in stock. But considering customer service isn’t getting back to me, I don’t know if I have that option. Right now feeling like they took my money and ran.
And as another customer mentioned below - the website won’t allow me to submit a one star review.”
“I’m in the exact same situation as other reviewers -Still waiting for my towel that ordered weeks ago and yet I got an email asking me to review it and how I liked the towel. Since I haven’t received it yet, I don’t know. And, btw, not even one update on expected shipping date.”
“I ordered three of these weeks ago. I still haven’t received them. I emailed the company but didn’t get a response. I’m seeing their ads everywhere but no towels yet. Maybe they should reallocate part of their marketing budget to their shipping and customer service departments. Still hoping the towels show up. Disappointing.”
“I ordered this towel on June 2 for a vacation to the beach in late July. I have not yet received it or heard any response from the company that it has been shipped. I see that this particular towel has to be preordered and will ship late July. I hope that is not the case for my order since I have not heard a thing about it being shipped. I hope this towel is as great as expected.”
“I got an email today asking how I liked the towel. Since I haven’t received it yet, I really don’t know. I ordered the towel on 6/7/2020 and haven’t received any updates on expected shipping date. Would love to get an update please. And you might need someone to take a look at the algorithm for when to send out the automated email asking for feedback. Thanks.
P.S. I tried to submit as a one star review, but the site will not let me. So I am bumping up to 2 stars and am going to try again to submit. It this review sticks, you need to have someone also look at why the site doesn’t support one star reviews. Thanks.”
