“I’m in the exact same situation as other reviewers -Still waiting for my towel that ordered weeks ago and yet I got an email asking me to review it and how I liked the towel. Since I haven’t received it yet, I don’t know. And, btw, not even one update on expected shipping date.”
“I will say when you order a pre-order towel through Sand Cloud, it is 100% WORTH the wait! I contacted customer service about this towel since i ordered it over a month ago and my family and I were going to be moving and I didn't want my towel to arrive here if I was no longer going to be living at home. The lady Michelle was so helpful at customer service letting me know that it was already on the way and I should receive it by the end of the week (which I did)! They even allowed me to update my shipping address for my other orders that were already placed. The day I got this towel was my beach day with family and it definitely caught the eye of many family members! When it says XL, they DEFINITELY mean XL! It was big enough that all my cousins (ages 5-10) were able to sit around it and build sandcastles in the sand! Thank goodness this towel is easy to clean or I would of had sand in my beach bag for DAYS!
The best gift to yourself, friends, or family! Worth every penny!”
“I ordered this towel on June 2 for a vacation to the beach in late July. I have not yet received it or heard any response from the company that it has been shipped. I see that this particular towel has to be preordered and will ship late July. I hope that is not the case for my order since I have not heard a thing about it being shipped. I hope this towel is as great as expected.”
“I ordered three of these weeks ago. I still haven’t received them. I emailed the company but didn’t get a response. I’m seeing their ads everywhere but no towels yet. Maybe they should reallocate part of their marketing budget to their shipping and customer service departments. Still hoping the towels show up. Disappointing.”
