Hi Melody,
Thank you for taking the time to share your feedback regarding the Terra Hooded Poncho Grey. We are sorry to hear that the item arrived with a snag in the front.
We appreciate you taking care of it on your end, though we understand your concern about possible fraying over time. We have sent you an email to further discuss the issue and offer either a partial refund or a gift card as a gesture of support.
We would love the opportunity to discuss this further with you. Kindly respond to the email we sent at your convenience.
Thank you again for your continued support and feedback.
“I saw a couple wearing some of these at a hot spring resort and had to get myself one right away. I absolutely love it. So absorbent, not too thick or thin. I do wish it was just slightly longer. But other than that I love it.”
“Washed it before wearing, normal cycle, cold water, low dryer temp. Threads on the triangular yoke frayed but the seams still seem sound, for now. A picture is uploaded. *Update. Immediate response from Sand Cloud was that the threads on the yoke were a style choice (relaxed, comfortable, casual? My words, not theirs though all true). Garment still looks a feels good through subsequent wear and washing.
Is this supposed to happen?”
Hey Ronald, Thank you for sharing your feedback! 😊 We’re sorry to hear about the fraying after the first wash—that’s definitely concerning. We’ve sent you an email to take a closer look and make this right for you.
Thank you for supporting our mission to protect marine life! 🌊
Hello Erik,
Thank you so much for sharing this with us. We love hearing that the Terra Hooded Poncho in Grey has earned the title of your go to clothing item. That kind of feedback truly means a lot to our team.
We’re grateful for your recommendation and support, and we’re glad the poncho has become such a favorite in your daily routine. If you ever need assistance or have questions in the future, please don’t hesitate to reach out. We’re always happy to help.
“I am so thrilled to receive my second Hooded Poncho from Sand Cloud. I completely enjoyed my first one and my boyfriend instantly fell in love with it, so I bought him one. We now have the quality and comfort of the Hooded Ponchos to enjoy for years to come. We find them exceptionally well made, comfortable and just what we need post sauna session. Thank you for the outstanding product.”
Hi Mickey,
Thank you for sharing your thoughts on the Terra Hooded Poncho - Grey! We're truly sorry to hear about the fraying issue you've encountered, even after washing. Your feedback is invaluable to us as it helps us identify areas for improvement in our products.
We appreciate your honesty and hope you find something that meets your expectations in the future!
Warm regards,
Team Sand Cloud
