“After leaving a review about not getting support about a missing item, they stepped up and fixed it. Still a great product and I hope, your customer support becomes the priority to develop because it truly is important. Thank you for fixing the issue, it’s amazing as are all your products.”
Hi there,
Thank you for sharing your thoughts on the Terra Hooded Poncho. We appreciate your feedback about the sizing and weight. We understand that the fit and feel can significantly affect your experience, and your comments will be helpful as we consider future designs. We're glad to hear you enjoy the shorter version!
Thanks again for your insights!
Warmest regards,
Team Sand Cloud
“Fits very baggy and big. Looks frumpy. Not flattering at all. They need make in sizes rather than one size fits all. I gave it 3 stars because it is soft.”
Hi Jessica, thank you for your honest feedback! We're glad to hear you found the poncho soft, but we’re sorry to hear that the fit wasn’t what you expected. Your input about sizing options is valuable, and we’ll certainly pass it along to our team. If you have any further thoughts, please feel free to reach out!
Best wishes,
Team Sand Cloud
